Help

At Buzz Kids, we always aim to provide you with a fast and reliable delivery service. Our orders are dispatched from either China or NZ warehouses. Once you order is allocated a tracking number, it means your order is dispatched to the shipping companies (NZ Post or Australia Post). It takes 48 hours for the courier companies to update the shipping information. All orders are processed within 48 hours after purchasing and will arrive in 6 -12 business days. For rural addresses, please expect additional 1-2 working days. There might be a slight delay during weekends, New Zealand public holidays and other busy promotional & holiday periods.

 

For Christmas orders, please make your order before 8th December so we can make sure your orders arrive before 24 December. 

We are currently shipping to New Zealand & Australia. For international inquiries, please contact us at buzzkidsnz@gmail.com

New Zealand and Australia

 

• FREE SHIPPING on orders over $69

• 6-12 working days

• Rural Delivery: additional 1-2 working days

 

Other related issues:

Wrong address. Please double check the address you provide, we are not responsible for any packages that end up lost or delayed due to an incorrect address provided by the customer.

Missed your parcel? You may receive a Card to Call to redirect or collect your package from the courier. It is the responsibility of the buyer to re-organise shipping with the delivery company. If your parcel is returned to us, we will contact you and you have the option to either receive a refund (excluding shipping costs), or we will re-deliver it to you at a shipping cost of $10.

Due to the delicate nature of our digital products, each item is carefully packed with recyclable styrofoam, plastic, cardboard boxes, expanded polyethylene (EPE) or bubble wrap. We will try our best to make your products arrive in perfect condition*.

If you would still like to return or exchange your item due to a change of mind:

• Items may be returned within 14 days of your parcel being delivered

• All returns need to be in original condition and original packaging
• The original shipping cost is non-refundable and return shipping cost is at your expense
• Items purchased at a discounted rate (e.g. 10% off) or on a promotion (e.g. gift with purchase) can not be refunded or exchanged unless faulty

• Please use packing materials or boxes to protect the items while returning them so that they are in a resellable condition. If the product arrives poorly packaged and damaged, this will void your request.

 

If you meet all of the above conditions, contact our customer service team at buzzkidsnz@gmail.com to start the return process.

Once we have processed your return, the parcel will be inspected to ensure it's in its original condition. We aim to issue you a refund within 3-10 days of receiving the returned item. If you are returning a product that was purchased using a Gift Card, your refund will be credited in the form of another Gift Card.

Other related issues:
Wrong order received. If you have received the wrong order please email us at buzzkidsnz@gmail.com as soon as it arrives and we will replace it once the incorrect product has been returned back to us.

Order cancellations. Once your order has been received & packed by our dispatch team, we are not able to cancel or refund your order. If you have purchased using Afterpay or Laybuy, please be aware that changes or cancellations cannot be made to your order once confirmed.